📦 Shipping Information:

 

Processing Time
All orders are processed within 1-3 business days after payment confirmation.
You will receive a confirmation email with tracking details once your order has been shipped.

 

Shipping Destinations
We currently ship within the following European countries:

🇦🇹 Austria, 🇧🇪 Belgium, 🇭🇷 Croatia, 🇨🇿 Czech Republic, 🇩🇰 Denmark, 🇫🇷 France, 🇩🇪 Germany, 🇭🇺 Hungary, 🇮🇹 Italy, 🇱🇺 Luxembourg, 🇳🇱 Netherlands, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇨🇭 Switzerland, 🇵🇱 Poland.
 

We do not ship outside these countries at the moment.

 

Shipping Times (Estimated)

Austria: 1-3 business days

EU countries: 2-4 business days

Switzerland: 2-4 business days

You’ll receive a tracking number once your order has been shipped.

Please note that delivery times may vary depending on local postal services or customs processing.

 

Shipping Costs
Shipping costs are calculated at checkout based on your location.

 

Customs & Duties
For orders outside the EU (e.g. Switzerland), additional customs fees or import taxes may apply. These are the responsibility of the customer.

 

 

🔁 Returns:

We want you to love your jewelry - but if something isn’t right:

 You can return unworn items within 14 days of delivery.

 The product must be in original condition and packaging.

Refunds will be processed within 5 business days after we receive the returned item.

 Shipping costs for returns are the responsibility of the customer.

📩 To request a return, please contact us at: info@pimajewelry.at 

 

Note: For hygiene reasons, earrings cannot be returned.